Return & Refund Policy

At Safira Nova, your satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may return eligible items within 30 days of receiving your order.

To qualify for a return, the item must:

Be unused and in its original condition.
Be returned in its original packaging.
Include proof of purchase.

Non-Returnable Items

The following items cannot be returned:

Gift cards.
Personalized or custom-made products.
Items marked as final sale.
Products that have been used, damaged, or altered after delivery.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If your return is approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective or incorrect.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. Include your order number and clear photos of the issue so we can resolve it promptly.