FAQ
Frequently Asked Questions
How long does shipping take?
Estimated delivery times are:
- Netherlands: 3–5 business days
- Belgium & Germany: 3–5 business days
- Spain: 5–8 business days
Orders are usually processed within 1–2 business days. Delivery times are estimates and may occasionally vary due to carrier or logistical delays.
Can I return my order?
Yes. Eligible items can be returned within 30 days of delivery, provided they meet the conditions stated in our Return and Refund Policy.
Please contact us before sending a return so we can provide the correct return instructions and return address.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with tracking information when tracking is available.
How can I contact customer support?
You can contact us through our Contact page or by email at:
We aim to respond within 24 hours on business days.