Privacy Policy
Privacy Policy
At Éloria, we respect your privacy and are committed to protecting your personal information.
Information We Collect
We may collect personal information such as:
- Name
- Email address
- Phone number
- Shipping address
- Billing address
- Order information
- Payment and transaction information
- Device and usage information
- Communications with customer support
How We Use Your Information
We may use your information to:
- Process and fulfill your orders
- Arrange shipping and delivery
- Process returns and refunds
- Provide customer support
- Send order and account updates
- Improve our website and services
- Prevent fraud and maintain security
- Send marketing communications where you have provided consent
- Comply with legal and regulatory obligations
Sharing Your Information
We may share personal information with trusted service providers where necessary to operate our store and provide our services.
These may include:
- Shopify
- Payment providers
- Shipping and logistics companies
- Suppliers and fulfillment partners
- IT and hosting providers
- Analytics and marketing providers where applicable
We do not sell your personal information in the ordinary meaning of selling customer data for money.
Shopify
Our online store is powered by Shopify.
Shopify processes certain personal information in order to provide the e-commerce platform and related services used by our store.
Suppliers and Fulfillment Partners
Some orders may be fulfilled by third-party suppliers or logistics partners.
Where necessary, we may provide them with information such as your name, shipping address, phone number, email address and order details so that your order can be prepared and delivered.
Cookies
Our website uses cookies and similar technologies to operate essential website functions, remember preferences, analyse website performance and support marketing where permitted.
Where required by law, non-essential cookies will only be used after you have provided consent.
Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.
Your Rights
If the GDPR applies to you, you may have the right to:
- Access your personal information
- Correct inaccurate personal information
- Request deletion of your personal information
- Restrict certain processing
- Object to certain processing
- Request data portability
- Withdraw consent where processing is based on consent
To exercise your rights, contact us at:
Data Retention
We retain personal information only for as long as necessary for the purposes for which it was collected and to comply with applicable legal, tax and accounting obligations.
International Transfers
Some service providers may process personal information outside the European Economic Area.
Where required, appropriate safeguards will be used in accordance with applicable data protection law.
Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Éloria
Email: support@safiranova.com
Our complete legal business information is available in our Impressum / Legal Notice