Shipping Policy
Shipping Policy
At Éloria, we are committed to delivering your order as quickly and safely as possible.
Processing Time
Orders are processed within 1–2 business days after payment has been confirmed. Orders are not normally processed on weekends or public holidays.
Estimated Delivery Times
Estimated delivery times are:
- Netherlands: 3–5 business days
- Belgium & Germany: 3–5 business days
- Spain: 5–8 business days
Delivery times are estimates and may occasionally vary due to carrier delays or other logistical circumstances outside our control.
Shipping Costs
We offer free shipping on all orders to the countries we currently serve.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information when tracking is available.
Delays
Although we aim to deliver orders within the estimated delivery times, delays may occasionally occur due to high-volume periods, carrier disruptions or other circumstances outside our reasonable control.
Incorrect Shipping Address
Please make sure your shipping address is correct before completing your order.
If you notice an error in your shipping address, contact us as soon as possible at support@safiranova.com.
We cannot guarantee that an address can be changed after an order has entered processing or has already been shipped.
Contact Us
If you have any questions about your order or delivery, please contact us through our Contact page or email us at: