Terms of Service

Welcome to Éloria. By accessing or using our website, you agree to these Terms of Service.

Use of Our Website

You agree to use this website only for lawful purposes and in accordance with these Terms of Service.

You must not misuse the website, attempt unauthorised access, interfere with its security or use it in a way that could damage or disrupt our Services.

Products and Pricing

We aim to provide accurate product descriptions, images, prices and availability information.

However, occasional errors may occur. We reserve the right to correct errors, update information or cancel an order where necessary.

Nothing in these Terms limits your statutory consumer rights.

Orders

When you place an order, you are making an offer to purchase the selected products.

We may refuse or cancel an order in cases such as:

• Product unavailability
• Incorrect pricing or product information
• Payment issues
• Suspected fraud
• Incorrect or incomplete customer information

If an order is cancelled after payment has been received, the applicable amount will be refunded using the original payment method.

Payments

Payments are processed securely through approved payment providers.

Éloria does not generally store complete payment-card details.

Shipping

Orders are processed and delivered according to the estimated delivery times stated in our Shipping Policy.

Delivery times are estimates and may occasionally be affected by carrier delays or other circumstances outside our reasonable control.

For consumers, the risk of loss or damage to goods remains with us until the goods are delivered to you or to a third party designated by you, in accordance with applicable consumer law.

Returns and Refunds

Returns and refunds are handled in accordance with our Return and Refund Policy.

Please contact us before returning an item so that we can provide the correct return instructions and, where applicable, the correct return address.

Where applicable under European consumer law, consumers may have a statutory right to withdraw from a distance purchase.

Our voluntary return policy does not limit or replace your statutory rights.

Damaged or Incorrect Items

If you receive a damaged, defective or incorrect item, please contact us as soon as reasonably possible.

Provide your order details and, where appropriate, clear photographs of the issue so that we can assist you.

Your statutory rights relating to defective or non-conforming goods remain unaffected.

Intellectual Property

The content on this website, including our brand name, logos, text, graphics and original website content, is owned by or licensed to Éloria unless otherwise stated.

You may not copy, reproduce, distribute or commercially use protected content without prior written permission, except where permitted by law.

Third-party trademarks and intellectual property remain the property of their respective owners.

Third-Party Services

Our website may use or provide access to third-party services, including Shopify, payment providers, delivery providers and other service providers.

These third-party services may be subject to their own terms and privacy policies.

Privacy

Personal information is processed in accordance with our Privacy Policy.

Our store is powered by Shopify, which provides the e-commerce technology used to operate our online store.

Limitation of Liability

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

Nothing in these Terms affects your statutory rights as a consumer.

To the extent permitted by applicable law, we are not responsible for indirect or unforeseeable losses that are not the natural result of a breach of our obligations.

Changes to These Terms

We may update these Terms from time to time to reflect changes to our Services, business practices or legal requirements.

The most current version will be available on this page.

Changes will not remove rights that you have already acquired under an existing purchase agreement.

Governing Law

These Terms are governed by the laws of the Netherlands.

If you are a consumer residing in another country within the European Union, you also retain the protection of any mandatory consumer rights applicable in your country of residence.

Contact Us

If you have any questions regarding these Terms of Service, please contact:

Éloria
Email: support@safiranova.com

Our complete legal business information is available in our Impressum / Legal Notice