Terugbetalingsbeleid

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at support@safiranova.com.

Please do not send your return before contacting us. If your return is accepted, we will provide you with return instructions. Items sent back to us without first requesting a return may not be accepted.

You can always contact us with any return questions at support@safiranova.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as custom or personalized products, personal care goods where returns are not permitted for hygiene reasons, hazardous materials, flammable liquids, or gases.

Please contact us if you have questions or concerns about your specific item.

Gift cards cannot be returned.

Exchanges

The fastest way to ensure you receive the item you want is to return the item you have. Once the return has been accepted, you can place a separate order for the new item.

European Union 14-day cooling-off period

If your order is delivered within the European Union, you have the legal right to cancel or return your order within 14 days after receiving it, without providing a reason.

The item must be returned in the same condition in which you received it, unworn or unused, with tags where applicable, and in its original packaging. You will also need the receipt or proof of purchase.

This statutory right applies in addition to our 30-day return policy.

Retouradres :

Liendenlaan 69

4006CC

Tiel / Netherland